Orders in by 2:30pm EST will ship out same day. Unless a shipping upgrade is requested, your order (with the exception of sand) will ship by UPS with tracking included, sand orders ship by USPS priority mail. Orders ship from our Homestead Florida location.
We care of our customer satisfaction, if you have any feedback, please feel free to send us a line.
We guarantee your satisfaction with our products.
Simply return items within 30 days of delivery for a full refund (less shipping costs). If the return is a result of our error (you received an incorrect or defective item, etc.) We will pay all shipping costs. Returned items must be recieved in new undammaged unused condition.
You should expect to receive your refund within 10 business days of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you have questions of need help please feel free to call or e-mail 508 896 3722, firstname.lastname@example.org.